Satisfied or refunded

At Coulange, your satisfaction is our top priority. We are committed to providing you with the highest quality products, and we are confident that you will love them as much as we do. However, if for any reason you are not completely satisfied with your purchase, you are entitled to our "Satisfied or Refunded" guarantee.

How it works ?

  1. Buy with Confidence : Shop on our site and discover the exceptional quality of our products.

  2. Risk-Free Trial : You have up to 30 days after receipt of your order to try our products. If they don't meet your expectations, no worries!

  3. Simple and Free Returns : If you decide to return an item, the process is simple. Follow the steps on our Fast Delivery & Easy Returns page for a hassle-free return.

  4. Quick Refund : Upon receipt of your return, we will process your refund quickly. The refund will be made to your original payment method.

Why buy from Coulange?

Artisanal Excellence:

Our products embody a meticulous selection of noble materials, fused with distinguished artisanal know-how, thus ensuring unequivocal quality.

Lifetime warranty :

Our creations are made to stand the test of time. Every Coulange product comes with a lifetime warranty, a testament to our unwavering confidence in the quality and durability of our craftsmanship.

Satisfied or refunded :

Your satisfaction is our priority. If, for any reason, your purchase does not meet your expectations, our "Satisfied or Refunded" policy allows you to return the item within 30 days and be refunded.

Express delivery :

We are committed to fast and reliable delivery, honoring the anticipation of your desires without delay. (48 hours with our partner UPS)

Tailor-made support:

Our dedicated team is at your service to guide and assist you before, during, and after your acquisition, guaranteeing complete satisfaction with every interaction. +33 1 84 60 81 65

A Tree Planted Thanks to You:

At Coulange, we cherish nature and are committed to a greener future. For each purchase made, we plant a tree in Mayenne. This is our way of thanking you and contributing together to the preservation of our beautiful planet.