FREQUENTLY ASKED QUESTIONS
Everything you need to know about our pieces, our services and the Maison. For any other question, our customer service team is here to help.
Shipping
Which countries do you deliver to?
Coulange delivers in France and internationally. Shipping is free on all orders.
How long will delivery take?
Pieces ship within 72 hours. Delivery is estimated at 4 to 7 business days, handled by our partner UPS.
Is shipping free?
Yes, shipping is free on all orders, with no minimum purchase.
Returns & Exchanges
Can I return my items?
Yes, you have 30 days from receipt to return your items. Returns are free, except for personalized pieces. Refunds are processed within 5 business days.
How do exchanges work?
Exchanges are free within 30 days of receipt. Contact our customer service team to arrange the exchange of your piece.
Payment
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Cartes Bancaires, PayPal, Apple Pay and Google Pay.
Is payment secure?
Yes, all transactions are protected by SSL encryption, and our payment partners comply with the strictest security standards.
Where can I find my invoice?
You will receive your invoice by email as soon as your order is confirmed. You can also download it from your customer account.
Products & Manufacturing
Where are Coulange garments made?
All our pieces are made in our workshop in France, carrying on expertise passed down since 1918. Our expertise.
How do the garments fit?
Our garments are designed to fit true to size, following European sizing. Choose your usual size. If you are between two sizes, we recommend the larger one. Size Guide.
How do I care for my Coulange piece?
We recommend professional dry cleaning to preserve the quality of the fabrics. Check the care label of your piece and our care advice.
Can your pieces be repaired?
Yes. We repair our pieces in our workshop in France for as long as you wear them. You receive a quote before any work is carried out. Lifetime repair.
Do you offer made-to-measure?
Yes, we offer a personalization service to create a piece that reflects who you are. Contact us to book an appointment with our workshop.
The Maison
Do you have a physical store?
Coulange is available exclusively online, which allows us to focus on the quality of our pieces and our customer service. Contact us at +33 1 84 60 81 65 with any question.
Which materials do you use?
Cashmere, linen, long-staple cotton, wool and silk: our fabrics are natural or recycled. Our materials.
Another question? Our customer service team is here to help.
+33 1 84 60 81 65 — 7 days a week, 10 a.m.–8 p.m.
or by email at info@coulange1918.com