Delivery information
In which country can I be delivered?
Coulange delivers in France and internationally. Contact our customer service for more information.
Is delivery free?
At Coulange, your experience is our priority. We provide international delivery for all orders.
How long will I have been delivered?
Delivery times are estimated between 4 and 7 working days.
Payments
What are the payment methods offered?
We accept Visa, CB, Mastercard, American Express, Union Pay, Paypal, and Apple Pay (Mobile).
Why was my payment refused?
In the event of refused payment, contact your bank for more information.
Where can I find my bill?
You will receive an invoice by email. You can also download it from your customer account.
Orders
How can I follow my order?
You will receive an email with a tracking link as soon as your order is shipped.
I did not receive my order. What should I do?
Contact our customer service at contact@coulange1918.com or the carrier for information.
How can I know if my order has been validated?
You will receive a confirmation email as soon as your order is validated.
Returns & exchanges
What is your return policy?
You have 30 working days to return your items in their original condition for a refund. The refund is made in 5 working days.
Can I make an exchange?
Exchanges are possible if the item is available online.
How to return my package?
Follow the steps of the return form included in your package to send us your order.
Account
How can I create an account on Coulange1918.com?
Creating an account is simple. Click on "my account" or save your information when you place an order.
I lost my password. How can I do?
Use the "I forgot my password" option in the corresponding field to reset your password.
How can I delete my account?
Contact our customer service in writing at contact@coulange1918.com to delete your account.