Frequently Asked Questions

Do you have a physical store?

  • No, we are operating exclusively online at the moment. This approach allows us to maintain high quality of our products. Our online platform is designed to provide a pleasant and secure shopping experience. However, we would be happy to assist you over the phone with any questions or assistance you may require. You can reach us at +33 1 84 60 81 65.

Where are Coulange products made?

  • All of our products are carefully handcrafted in Mayenne, France, continuing the rich tradition of French craftsmanship that has been passed down from generation to generation since 1918.

What does the offered lifetime warranty cover?

  • Our lifetime warranty covers manufacturing defects related to materials or workmanship. If your item has such a defect, we will repair or replace it free of charge. We are proud of the quality of our products and we want you to enjoy them for a long time.

What is your return and exchange policy?

  • We offer a 30-day "satisfied or refunded" policy. If for any reason you are not satisfied with your purchase, you may return it for a full refund or exchange it for another item. Your satisfaction is our priority.

Is it possible to obtain a custom-made Coulange garment?

  • Absolutely ! We offer custom tailoring services to ensure your garment fits you perfectly. Simply select the custom made option during your purchase and follow the instructions to provide your measurements.

Is my payment information secure on your site?

  • The security of your information is our priority. We use advanced encryption technologies to keep your payment information private and secure.

How long will it take to receive my order?

  • We deliver all orders within 48 hours. You will receive tracking information once your order has shipped to track its progress.

How can I contact customer service with questions or issues?

  • Our customer service team is at your disposal 7 days a week. You can contact us by telephone at +33 1 84 60 81 65 or by email at . We are here to help you.

How can I find out about special editions or limited releases?

  • Stay up to date on our special editions and limited releases by subscribing to our newsletter or following us on our social networks (Instagram, Facebook, YouTube, Pinterest, TikTok). We love sharing our new products with our community.